A team of experts at your service

As a solution provider, TECHNIDATA focuses not only on the quality of its product portfolio but also on the quality of associated services.
We provide a comprehensive range of professional services to our distribution partners and end customers.

 

Consultancy and project management
TECHNIDATA can support your teams in managing your project, and provides consultancy on workflow analysis, LIS solutions and hardware evaluation (kick-off, hardware acceptance, workflow analysis, Super User training, installation visit, dictionary preparation, project control, installation, test plan, acceptance milestones, go live).
Training
TECHNIDATA offers a comprehensive training catalog for distribution partners and end users: onsite sessions at your premises, in our buidlings, and even via video conference.
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Global Level 1, Level 2 and Level 3 support
Thanks to our global presence, TECHNIDATA is one of the very few software editors that is able to offer a global Level 1, Level 2 and Level 3 technical assistance, to our partners and end-customers, including:

  • Remote and on-site technical assistance
  • Application software maintenance and upgrading
  • LIS implementation 

 

Customer Space
A secured web access to contact TECHNIDATA, report, register and follow-up requests and incidents and download documents.

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A dedicated IT service desk
To facilitate the integration of your LIS into the existing and complex healthcare systems, and help laboratories to face technological challenges (instruments, middleware solutions, pre-analytical systems), TECHNIDATA provides instrument interface developments and system integration.

We also provide specific software development to adjust specific needs, and help laboratories to make the most of their big data, for example by helping them exploit their statistics.
Focus on satisfaction
As part of our commitment to quality, our distribution partners and end customers are surveyed on a regular basis to determine if our products and services fulfill their expectations and how we may improve them.

 

 

 


Learn more about TECHNIDATA professional services
Our teams are available to answer your questions.

Contact us

 

 

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Press Release

September 28th, 2023

TECHNIDATA, which celebrates its 30th anniversary this year, has just obtained ISO 27001 certification, attesting to its strong commitment to guaranteeing the IT security of its software solutions for medical laboratories.
Read the press release...

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