A team of experts at your service

As a solution provider, TECHNIDATA focuses not only on the quality of its product portfolio but also on the quality of associated services.
We provide a comprehensive range of professional services to our distribution partners and end customers.

 

Training
We offer information sessions either on-site or through videoconferencing. These sessions address medical biologists, clinicians, technicians and IT engineers.
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Support & contact
Our teams are available to answer your questions at the earliest possible opportunity. Depending on your service agreement we also provide advanced supervision of your systems.

Customer Space
This space acts as a secure web interface where you can log incidents, consult follow-ups, and download documents.
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User Groups
A special occasion and a great opportunity to network: attend our user meetings to learn about new functionalities, share your user experience and exchange views with colleagues and TECHNIDATA team members. Our top priority is to learn your needs and future requirements in order to provide you with the highest level of satisfaction.

 

Customer service clients and Support

Incident management according to level of priority

Incidents: priority levels 2 and 3


Connect to your Customer Space to log incidents and track their status.
Incident requests registered on the TECHNIDATA website are taken into account within 8 working hours for incidents of priority level 2, and 24 working hours for those of priority level 3.

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Incidents: priority level 1 


Contact us on:
+44 (0) 1925 828252

An incident receives priority level 1 status when the incident fully prevents you from using a TECHNIDATA product.

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Press Release

September 28th, 2023

TECHNIDATA, which celebrates its 30th anniversary this year, has just obtained ISO 27001 certification, attesting to its strong commitment to guaranteeing the IT security of its software solutions for medical laboratories.
Read the press release...

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